Shipping & Returns

The shipping and handling cost for your orders are always flat rate based.  Orders are only shipped on business days: Monday-Friday, excluding reserved holidays. If you place your order before 12:00 pm on a business day, we aim to have it shipped the same day. Due to a higher volume of online orders, expect delayed delivery times. Make sure to check your tracking information for the most up to date status of your order.
    Shipping Couriers: We ship our packages via USPS. Purchases will be shipped from our Florida Location.
    Shipping Exceptions and Restrictions
    US Military & Diplomatic Addresses: We ship to PO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided to Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico) We unfortunately do not ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands. Packages to Alaska and Hawaii can only be shipped by air or priority and will require a different rate than the flat rate, and normally arrive within 2-3 business days.
    Prices will depend on package weight and couriers
    US Military & Diplomatic Addresses.
    We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided. International Addresses. Unfortunately, we cannot ship internationally at this time.Multiple Shipping Addresses. We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.
    Order Tracking
    When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
    Order Cancellation and Adjustments / Out of Stock Items
    If an item in your order is out of stock, our customer care team will be in touch to discuss a solution.
    Order Cancellation and Adjustments
    We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at yourstyle@donnareine.com.
    We always want you to be happy with your purchase, but if you're unsatisfied, we will exchange it for a product that is equal or lesser value. NO REFUNDS!
    Returned items need to be intact and returned with their original packaging along with proof of purchase. You can return items for exchanges up to 45 days after the date we shipped your order. Shipping charges are not refundable.
    Remember, we cannot accept returns without prior authorization.
    If we shipped the wrong item to you by mistake, please contact Customer Care at yourstye@donnareine.com and we will ship the correct item at no additional cost. Conversely, all items purchased online or by phone may be exchanged by contacting our Customer Care team.
    • Can I ship to multiple addresses? We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.
    • What shipping method do you use? We ship our packages via USPS.
    • Can I return my product if it arrives melted, or melts while I've stored it? Products such as Moisturizing Creame are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If product arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment, in hot climates or seasons, we recommend purchasing meltable products during the cooler seasons. If melting does happen, you can simply pop into the fridge to solidify and it’ll still be usable! We recommend you store product in a cool dry place out of direct sunlight!